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01226 299900 / 01274 737322 / 01423 321246
Our lines are open 9am to 5pm Monday to Friday and 9am to 3pm Saturdays
January 8th 2021 - Covid-19 Update
We would like to start by wishing everyone a belated Happy New Year, although we enter 2021 still under a cloud we do genuinely believe that now the vaccination programme has began its roll out we all have at least something to look forward too for the coming year. Undeniable 2020 was a horrendous year for all of us, our thought and prayers to go out to the countless families whom have lost loved ones to this terrible virus, for now all we as a company can do is follow the Governments guidance and continue to provide a network of service buses, home to school transport for our Key Workers children and those children considered vulnerable.
Our Travel Centres
In line with Government guidance Barnsley, Bradford and Rotherham shops will remain closed to the public; despite our best efforts to ensure we are fully Covid-secure we fully appreciate that for us all to stop the spread we must prevent the transmission; after consultation with our staff we have taken the decision to confirm that all three shops will remain closed until at least Monday, April 12th 2021. Given the current rate of infection, the stringent guidance on travel and the three month vaccination roll out plan for the first phase we feel it only prudent to plan ahead, we sincerely hope that you support our decision.
What we have learnt over the past few months is we all need something to look forward too, however, we are not here to overpromise - whilst we would very much love to welcome you back we genuinely feel that the right thing to do is to allow a period of decline in the infection rates, a period of time to allow the vaccinations to take effect and wait until the weather turns a little better before we start transporting hundreds of passengers around the country; believe us, this has not been an easy decision but it has been made all the more easier by your kind words of support and belief in what we as a business are doing.
Cancellations & Refunds
One of the main reasons for the "Facebook silence" over the past week was due to the sheer number of passengers we had booked on holidays due to depart in January, February & March; we are now confident that we have made contact with the vast majority of passengers booked onto each cancelled trip, with the exception of those of you who didn't answer (we will be calling you back next week). As a business we have been overwhelmed by the level of understanding shown by all of you, we never like to cancel but without exception you have all been wonderful, so thank you.
All of those that requested a direct BACS payment for your refund will now have the full monies paid for your holiday in the bank (including deposits), All of those that requested a cheque, these were all posted this week so please allow 10 days for them to arrive, the postal system is something we have little control over and all of those that opted to take a credit note, this remains on our system and your monies lodged in out client account.
We appreciate that this has been an ongoing situation for what will be 12 months in March, I would like to reassure you that at every step of the way we have done what is right by you, our customer. If for any reason early on in the pandemic any of you opted for a credit note rather than a refund and you're circumstances have changed please do not hesitate to get in touch to discuss cashing in that credit note; we can be contacted at firstname.lastname@example.org and aim to respond within 48 hours of receiving the email, when emailing if you can please quote your credit note reference number and lead passenger name in the subject it will allow us to respond quickly.
Everyone whom has been issued with a credit note, these are valid indefinitely - when the day trip leaflet and holiday brochure is available you will be first to receive them!
Telephone Lines & Getting in touch with us
Monday 11th January we are closed for a system upgrade and to ensure the phone lines are diverted correctly, please call anytime from Tuesday 12th January onwards between the hours of 10:00 and 15:00 Monday - Friday.
We are closed, but we have not forgotten you. Our telephone lines will remain open throughout the shop closures, and whilst it may not always be possible to answer straight away we would like to invite you to leave a message which we will endeavour to respond to the same day.
Holidays & Day Trips - 2021
Whilst we have eluded to the "reopening" of shops in April our plan is to not resume Day Trips or Holidays until Saturday 1st May 2021; I know this may seem like a long way off but given everything we have all been though the past 9 months we do not want to keep simply taking bookings only to refund them; day trip leaflets for all areas as well as our holiday brochure will be available from the end of March; again being transparent we like any operators have decided against going to print just yet given the restrictions; thankfully we will have saved ourselves the first 15 pages or so of the brochure with what would have been cancelled.
If you have any suggestions for day trips, or indeed would like to register to receive a copy when they are available please once again email email@example.com or private message us on Facebook
Staff & Drivers
Everyone remains healthy, and employed (thank you Mr Sunak for allowing us the Furlough scheme, it has genuinely allowed us to retain all of our "family"); Alex & Rob continue to wonder when they will be back behind the wheel of their (well our) beloved VanHool's and the shop staff continue to count down the days to normality.
We would like to finish by thanking everyone, both staff and drivers for the support, commitment and patience you have all shown, it wouldn't be the same if we didn't have you all here behind us. Whilst we may have some dark days ahead, rest assured we will all come though this together, both stronger and more appreciative of what we have.
Thank you everyone, Stay Safe, Stay Home and Keep Looking to the future.
Scott, Paul & Our Entire Globe Family